Warranty repairs for phones, laptops and tablets in Chisinau

What does the warranty cover?

The warranty covers:

• Manufacturing defects of the replaced part

• Problems arising from the intervention performed

• Malfunction of the repaired component

• Interventions during the warranty period are carried out without additional costs for the part or related labor, if the defect is covered by the warranty conditions.

Important (batteries)

The battery is a consumable item. The warranty covers functional defects (e.g. not charging, sudden shutdown, major instability), but does not cover normal wear and tear or gradual decrease in capacity over time, if within normal usage parameters.

Important (screens)

The warranty does not cover:

• broken/cracked screens after delivery;

• pressure marks, impact points, deep scratches;

• damage caused by bent covers/cases or installation of non-compliant accessories.

What is not covered by the warranty

The warranty does not cover:

• Mechanical damage (shocks, impacts, cracks, breakages)

• Contact with liquids or moisture

• Unauthorized interventions on the device

• Malfunctions caused by improper use

• Software problems that occurred after hardware intervention

• Normal wear and tear over time
  
  Any situation is technically evaluated before confirming the application of the warranty.

Procedure for resolving a warranty claim

1. Presentation of the device together with the service document.

2. Technical check to identify the cause of the defect.

3. Confirmation of warranty applicability.

4. Fix the problem as soon as possible.

If the defect is not covered by the warranty, the customer is informed before any further intervention.

Devices with traces of liquid / oxidation

In the case of devices that have been in contact with liquids, even if they work after the intervention, defects may occur later due to oxidation. For this reason:

• the guarantee applies strictly to the operation performed, within the limits of technical possibilities;

• the long-term operation of already affected components cannot be guaranteed.

Data, privacy and software

In software repairs (system installation, optimization, malware cleaning), the warranty refers to the execution of the service, not the behavior of third-party applications or subsequent use.

We always recommend backups. We cannot provide guarantees for data loss caused by pre-existing defects.

Restart.md post-repair policy

Our clients benefit from:

• Priority diagnosis for previously repaired devices

• Technical recommendations for correct use

• Fidelity discount on the next intervention

• Post-repair technical support

We want long-term relationships, not just one-time repairs.