Frequently Asked Questions (FAQ) - Mobile Phone Repair

If the screen glass is broken, it is important to replace it as soon as possible to avoid further damage. At Restart.md we offer screen glass replacement services, making sure your phone looks and works like new.

If the phone has fallen into water, turn it off immediately and do not try to turn it on. Bring it to us for a professional cleaning and diagnosis. We offer cleaning services after contact with water or other liquids to prevent permanent damage.

Touch problems can be caused by various reasons, such as dust or internal damage. At Restart.md, we can diagnose and repair your phone's touch so that it works properly again.

This is a classic sign of bootloop or software problems. Our team can provide solutions to fix this type of problem, either through reprogramming or other technical interventions.

If you forgot your password, Restart.md offers phone unlocking services, regardless of the type of lock (screen code, Google lock, etc.).

Charging problems can be caused by faulty charging plug or charging cable. We offer charging plug replacement services and full diagnostics to identify and fix the problem.

Poor or distorted sound can be caused by dirty or damaged speakers. We offer speaker cleaning and replacement services to improve sound quality.

This may be a problem with the microphone. At Restart.md, we can replace or repair your phone's microphone, making sure your voice is clear during calls.

A non-functioning ignition button can be a major inconvenience. Our team can repair or replace this button to restore phone functionality.

Problems with the vibrator can be solved by replacing the faulty components. We offer repair services to restore the vibration function of your phone.

If your phone won't turn on, it could be a battery or software problem. We offer diagnostic services to identify the problem and fix it quickly.

If the battery drains quickly, it may need to be replaced. We offer battery replacement services to improve the life of your phone.

Overheating can be a sign of internal problems. We recommend prompt diagnosis to prevent more serious damage. At Restart.md, we can identify and fix the causes of overheating.

If you're having trouble focusing your camera or it won't open, we can offer camera repair or replacement services so you can enjoy clear photos again.

A screen that does not display an image or has disconnected may require a complete replacement. We offer screen replacement services to restore the functionality of your phone.

If the memory is full and the phone is running hard, we can help to optimize the space and delete useless files, or we can do a reprogramming to improve the performance.

We offer data recovery services from damaged phones, even when the screen glass is broken or the device stops working.

Diagnostics are free and performed on site, except for phones that have been broken or exposed to liquids, where the analysis can take between 4 and 6 hours. If you decide not to have the repair done in our service center, a 100 lei fee applies for the diagnosis.

Approximately 70% of repairs are carried out on site, with the remainder completed within 24 hours. In rare cases, delays may occur due to suppliers or couriers, and these will be communicated to you immediately.

We cannot guarantee that data from your phone's memory will be saved. We recommend that you back up important files before taking your phone for service.

Yes, we can repair phones that are still under warranty. However, we recommend that you contact the manufacturer first. If they refuse to resolve the issue, you can call us with confidence.

We accept payment in cash, by card, and by transfer.

Software rewriting is necessary if:

• The phone freezes, restarts, or responds slowly.

• Important functions become inaccessible or disappear from the menu.

• Insufficient memory errors or strange messages appear.

• The phone is infected with viruses (common case with Windows Mobile or Symbian).
  You can also rewrite the software to add a new language to the menu, to update the operating system version, or to enable network services that are not working properly.

Yes, we offer a 90-day warranty, depending on the repair. If defects occur within the warranty period, under normal conditions of use, the repair will be free of charge.